Refund policy

If you decide the artwork you receive is different to what you expected and you are not completely happy with it, please contact me within 7 days of receiving your order to arrange a return.
To qualify for a return, the artwork must be returned in the same condition it was received — unused, unmarked and undamaged.
Sale items are excluded from returns and refunds.
To commence a return, please contact:
gilliandeaneart@gmail.com
The artwork must be returned in a strong, secure and protective packaging. Once the artwork has been received and inspected, and provided no damage has occurred, your refund will be processed.
Please note:
  • Return postage costs are the responsibility of the customer
  • Original shipping costs are non-refundable
Sale Items
Unfortunately, returns and refunds are not accepted on sale items.
Damaged on Delivery
Every artwork is packaged with great care. In the unlikely event your piece arrives damaged, please:
  1. Photograph the packaging before opening
  2. Photograph the damaged artwork clearly
  3. Contact me immediately with images and details
Damage claims must be submitted within 7 days of delivery. Refunds or returns cannot be considered after this timeframe.
Once your return has been received and inspected, you will be notified regarding the approval of your refund. Approved refunds will be processed back to your original payment method. Please allow time for your bank or credit card provider to finalise the transaction.
Your Legal Rights
Nothing in this policy excludes any rights you may have under Australian Consumer Law. If you believe you are entitled to a refund outside of this policy, please contact:
gilliandeaneart@gmail.com
Need Help?
For any questions relating to refunds, returns or damaged items, please contact:
gilliandeaneart@gmail.com